2nd Master in Industrial sciences (2nd cycle-Industrial Engineers) Mechanics

Gestion de projets et de la qualité

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ECTS Credits2
Number of Hours (h/year)30
Teaching staff
Course UnitCompulsory
TermQuad. 1
CodeTECH-MING0003/2
Prerequisite

Introduction to Economics and to Business Management (BAC2)

Business Management ( M1)

Aims and Objectives

Explain that :

- environment is changing continuously because of  technical and économic progresses;

- that is why the company is under obligation to  adapt its production, its processes and its organization to meet all requirements from clients:  for example , quality requirements.

- business is trending to "global quality";

-new functions and new jobs emerge: Project Manager and Quality Manager (quality controller).

Description

-Introduction:the Company and its environment

*who is concerned : "shareholders" and "stakeholders"

*change and new requirements from clients

*quality: cost ; cost  of "bad quality"

-"Client-oriented Firm"

*Aim: to satisfy client

*advantages

* marketing-mix ( 4 P :Product-Place-Publicity-Price)

- guarantee (legal aspects )

-  Quality management :8 principles

- ISO Standards (What ?Why?)

- certification (for ex. steps to ISO 9001 certification )

Bibliography

-Wikipédia:*gestion de la qualité-qualité totale

                 *la publicité

-Site de l'Organisation Internationale de Normalisation

pour différentes matières, par ex:

*ISO:acquérir les bases

*ISO 9000/ISO14000:principes de management

*Stéphane Mathieu « Normes qualité ISO 9000, version 2000 », Techniques de l'Ingénieur, document en ligne

-Le management du Titanic: leçons d'un naufrage; Henry Lang;éd.d'Organisation1999;Paris.

-Test Budget & Droit :N° 193 (07/08/2007)pour la garantie;N°199(07/08/2008) pour le bon de commande

* Olivier de Brouwer,ing «  les 7 nouveaux outils de gestion de la qualité », document en ligne

* Claude Yves Bernard, « le management par la qualité totale », Editions Afnor

*Jacques D, Ingénieur Prévention :

« la démarche d'analyse des accidents par la méthode de l'arbre des causes »

Teaching and Learning MethodsLectures
Tutorials
Group seminars or workshops

"quality-oriented" hospital (M.Jobé)

 

Assessment MethodsWritten examinations
NotesYes
LanguageFrench

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