2nd Master in Industrial sciences (2nd cycle-Industrial Engineers) Mechanics
Gestion de projets et de la qualité
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ECTS Credits | 2 |
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Number of Hours (h/year) | 30 |
Teaching staff | |
Course Unit | Compulsory |
Term | Quad. 1 |
Code | TECH-MING0003/2 |
Prerequisite | Introduction to Economics and to Business Management (BAC2) Business Management ( M1) |
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Aims and Objectives | Explain that : - environment is changing continuously because of technical and économic progresses; - that is why the company is under obligation to adapt its production, its processes and its organization to meet all requirements from clients: for example , quality requirements. - business is trending to "global quality"; -new functions and new jobs emerge: Project Manager and Quality Manager (quality controller). |
Description | -Introduction:the Company and its environment *who is concerned : "shareholders" and "stakeholders" *change and new requirements from clients *quality: cost ; cost of "bad quality" -"Client-oriented Firm" *Aim: to satisfy client *advantages * marketing-mix ( 4 P :Product-Place-Publicity-Price) - guarantee (legal aspects ) - Quality management :8 principles - ISO Standards (What ?Why?) - certification (for ex. steps to ISO 9001 certification ) |
Bibliography | -Wikipédia:*gestion de la qualité-qualité totale *la publicité -Site de l'Organisation Internationale de Normalisation pour différentes matières, par ex: *ISO:acquérir les bases *ISO 9000/ISO14000:principes de management *Stéphane Mathieu « Normes qualité ISO 9000, version 2000 », Techniques de l'Ingénieur, document en ligne -Le management du Titanic: leçons d'un naufrage; Henry Lang;éd.d'Organisation1999;Paris. -Test Budget & Droit :N° 193 (07/08/2007)pour la garantie;N°199(07/08/2008) pour le bon de commande * Olivier de Brouwer,ing « les 7 nouveaux outils de gestion de la qualité », document en ligne * Claude Yves Bernard, « le management par la qualité totale », Editions Afnor *Jacques D, Ingénieur Prévention : « la démarche d'analyse des accidents par la méthode de l'arbre des causes » |
Teaching and Learning Methods | Lectures Tutorials Group seminars or workshops "quality-oriented" hospital (M.Jobé)
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Assessment Methods | Written examinations |
Notes | Yes |
Language | French |
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