3rd Bachelor in Human Resources Management

Negotiation and conflict management

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ECTS Credits4
Number of Hours (h/year)30
Teaching staffSTEVENY, CloƩ
Course UnitCompulsory
TermQuad. 1
CodeSOC-GGRH0031/3
Prerequisite

None

Aims and Objectives

At the end of this formation in negotiation and management of the conflicts, the students are in a position

- to identify a social contentious position while detecting on time the existing signals

- to evaluate the risks linked to a situation

- to treat the contentious position in an adapted way to the context and to the actors

Description
Bibliography

Bellenger L., Les fondements de la négociation, Séminaires Mucchielli, ESF, Paris, 2009. •Fischer R. et Brown S., Les secrets d’une bonne relation, Paris, 2006. •Gallois P. et al., La relation sociale au quotidien, Paris, Editions liaisons, 2003.  •Hellriegel et al., Management des organisations, De Boeck, Bruxelles, 2001. •Landier H. et Labbé D., Prévenir et gérer les conflits sociaux dans l’entreprise, Editions Liaisons, Paris, 2002.

Teaching and Learning MethodsLectures
Tutorials

Lectures with exercises

Assessment MethodsOral examinations
NotesIn part
LanguageFrench

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